Job Description

Inbound Claims Call Center Representative

Zurich is a leading multi-line insurer that serves its customers in global and local markets. We are seeking confident, outgoing, and self-motivated Customer Care Professionals to join our dedicated Claims Call Center team. This role offers an in-depth, 6-week training that covers everything you'll need to get started. All candidates hired must live in the United States. The preferred time zones are CST, PST, and MST.

Your Day to Day Responsibilities:

• Process clients' first notice of loss claim reports received through Zurich's phone & non-phone reporting options in a timely and accurate manner.
• Resolve complex claims inquiries and problems, judging when to pass complex queries on to or involve others to provide an effective service and clear advice to colleagues and customers.
• Liaise with internal and external clients to exchange information, clarify facts, and resolve queries and/or problems efficiently.
• Provide feedback and recommendations to the team to improve the quality of customer care.
• Follow procedures to ensure adherence to the company's risk and compliance policies.

Highlights:

• 8-hour shift between the operating hours of 7:00 AM to 7:00 PM M-F (Central Standard Time)
• The position is fully remote, including training
• Annual Merit Increase & Bonus Opportunity
• Opportunity Potential for Overtime Pay
• Amazing PTO
• 401K Match
• Career mobility
• Medical, Vision & Dental

Basic Qualifications:

• High School Diploma or Equivalent
• 6 months Customer Service experience
• Data entry experience

Work from home office requirements:

• Designated workspace free from noise and other distractions
• Minimum internet connection via stable, high-speed internet connection of at least 5 Mbps up and 10 Mbps down

Preferred Qualifications:

• 6 months call center experience
• Strong data entry skills and the ability to type 32 WPM or more
• Demonstrated proficiency in Windows based operating systems and Microsoft office
• Ability to navigate multiple computer screens and browsers quickly and accurately
• Strong comprehension skills, professional demeanor
• Solid oral & written communication skills
• Demonstrated strong attention to detail and solid problem-solving skills
• Insurance knowledge preferred

At Zurich, compensation for roles is influenced by a variety of factors, including but not limited to the specific office location, role, skill set, and level of experience. In compliance with local laws, Zurich commits to providing a fair and reasonable compensation range for each role. For more information about our Total Rewards, please visit our careers benefits page.

Zurich North America has over 150 years of experience managing risk and supporting resilience. We serve more than 25 industries, from agriculture to technology, and we insure 90% of the Fortune 500. Our growth strategy is not limited to our business. As an employer, we strive to provide ongoing career development opportunities, and we foster an environment where voices are diverse, behaviors are inclusive, actions drive equity, and our people feel a sense of belonging.

Zurich maintains a comprehensive employee benefits package for employees as well as eligible dependents and competitive compensation.

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