Guest Services Manager - Honua Kai Resort & Spa by Outrigger Job at Outrigger Hospitality Group, Lahaina, HI

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  • Outrigger Hospitality Group
  • Lahaina, HI

Job Description

Guest Services Manager - Honua Kai Resort & Spa by Outrigger page is loaded Guest Services Manager - Honua Kai Resort & Spa by Outrigger Apply locations HAWAII, Maui, Lahaina time type Full time posted on Posted 30+ Days Ago job requisition id R3104 It's fun to work in a company where people truly BELIEVE in what they're doing! Job Description: Work in a company where people truly believe in what they’re doing. At OUTRIGGER Resorts & Hotels , we look for people who embrace the cultures and communities where they live. Most importantly, we are a company that practices aloha. Every one of our 'ohana needs to feel aloha and genuinely extend aloha to all, be they guests or colleagues, strangers or friends. Exemplify the image of “Aloha” through the Outrigger Way, assisting guests in accordance with Outrigger Kona Resort (OKR) polices and procedures. Ensure the Outrigger 4 Keys to creating guests for life is practiced with all guest interactions. Job Summary Responsibilities include, but are not limited to, assist in directing all phases of guest relations related to the Front Office staff in conjunction with any guidance from the Front Office Manager. Responsible for assisting in staff development and oversee all operations of the Front Desk, PBX and Night Audit shifts to ensure exceptional guest service experience. Supports and implements policies and procedures for the staff set forth by management. Maintains open communication with the Front Office Manager, Operations Team, hosts, guests, owners and resolves issues and complaints to maximize guest satisfaction and staff morale. Performs various administrative duties as assigned or as needed; coordinate with other departments to ensure smooth service delivery. Assist in overseeing disciplinary action, interviewing new hires and/or transfers, staff development, training and other needs that may be requested by department heads. Come Work Here! $65000- $68,000 with potential for adjustment based on factors such as an applicant’s skills, experience and/or education. Health Insurance (Dental, Medical, Prescription, Vision) Paid Holidays, Sick, Vacation and Medical Leave Retirement Plan (401K) Recognition and Award Programs Employee Assistance Program Discounted Hotel Rates And many opportunities for growth through our training and development programs! *please note that benefits may vary depending on position or property Similar Jobs (5) Front Desk Supervisor - Honua Kai Resort & Spa by Outrigger locations HAWAII, Maui, Lahaina time type Full time posted on Posted 30+ Days Ago Front Desk Agent - Honua Kai Resort & Spa by Outrigger locations HAWAII, Maui, Lahaina time type Full time posted on Posted 30+ Days Ago Honua Kai Resort & Spa - Room Attendant I locations HAWAII, Maui, Lahaina time type Full time posted on Posted 30+ Days Ago Developed in 1993 with Hawaiian scholar and historian Dr. George Kanahele, the Ke 'Ano Wa'a process was designed to advance the company's corporate culture and fundamental business strategies. The values-based process intricately connected three core elements of the hospitality industry: HOST + GUEST + PLACE It also deepened OUTRIGGER's understanding and appreciation of the local host culture, a distinct hospitality style that is recognized across the globe. ABOUT OUTRIGGER RESORTS & HOTELS For more than 75 years, OUTRIGGER has charted a journey of discovery – expanding from Hawai‘i to premier resort destinations including Fiji, Mauritius, Thailand and the Maldives. The privately held hospitality company invites guests to ‘Come Be Here’ with authentic Signature Experiences and the OUTRIGGER DISCOVERY loyalty program – a member of the award-winning Global Hotel Alliance (GHA). OUTRIGGER’s multi-branded portfolio includes OUTRIGGER Resorts, Hawaii Vacation Condos by OUTRIGGER, The Kapalua Villas Maui and OUTRIGGER Honua Kai Resort & Spa while also managing select properties from top international hotel brands including Embassy Suites by Hilton. Find out more at OUTRIGGER.com or visit @OUTRIGGERResorts on Facebook , Instagram and Twitter . Work in a company where people truly believe in what they’re doing. We invite you to come work here, email us at comeworkhere@outrigger.com . #J-18808-Ljbffr Outrigger Hospitality Group

Job Tags

Holiday work, Full time, Local area,

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