Job Description

Career Coach (Full-Time, Hourly, Non-Exempt)

The Career Coach virtually assists people with disabilities with their career development and job search with the Employment Network. The Career Coach should be able to demonstrate empathy and patience, resourcefulness, and thinking outside the box while offering clear and positive information.

Responsibilities

• Maintain contact with clients at least monthly to build and maintain relationships and to actively promote career opportunities.
• Gather research online regarding various services (i.e. housing, education, childcare, food, technology assistance, grief counseling, disability support groups, utilities assistance, legal assistance, clothing, and transportation support services) as needed or requested by the client to ensure client success.
• Encourage clients in maintaining their employment as needed and mentor client on career progression.
• Coach or counsel clients on employment options based on the client’s interest and skills assessment results, background, disability, education and experience.
• Discuss goals and help strategize methods for improvement and maintaining gainful employment ongoing or at least monthly.
• General counseling (i.e., disability limitations, positive reinforcement techniques, wage reporting to ERS and SSA, conflict management at work)
• Identify client needs through active listening to generate interest, and determine service needs (e.g., job searches, resume and cover letter writing, application assistance, interview preparation, mock interviewing, benefits counseling, interest assessments) as needed.
• Document client needs, contacts, interactions, and outcomes in Phoenix.
• Discuss client understanding of all program protections and services offered.
• Create a “WOW” factor in every interaction through exceptional communication skills and taking ownership of the interaction.
• May discuss with client how their Social Security benefits, work incentives and any other assistance the client could be receiving could be affected by the client working or refer to the Benefit Specialist.
• Maintain a caseload of at least a minimum of 150 clients.
• Familiarity with the job market and what jobs are available.
• Update the plan if client’s career goal or services changes.
• Maintaining confidentiality regarding personal identifiable information.
• Meet monthly quotas (phone calls and service requests) as determined by upper management.
• Handle any additional responsibilities as determined by the Supervisor or Manager.
• Ability to research for resources (housing, transportation, education and training, assistive technology, prescription/drug assistance, assessment tools, resources for felons, job search) online in the client’s area.
• Respond to text/voicemail/phone call/email and mail by client in a timely manner.
• Tracking and monitoring client’s progress following the TTW program guidelines.
• Assist clients with instructions regarding password resets and logging into the program.
• Other temporary duties as assigned.

Required Skills

• Strategic decision making and problem-solving skills.
• Passionate, articulate, empathetic, patient, and caring.
• Ability to multi-task, meet goals, objectives, and expectations.
• Flexibility, willing to adapt to changes quickly, attention to detail, and time management.
• Capable of passing and maintaining a security clearance and background check.
• Preferred experience in counseling.
• Preferred customer service experience.
• Phone etiquette skills.
• Effective communication skills – both verbal and written; interpersonal skills.
• Active listener.
• Able to earn the trust of the client in a fast-paced environment.
• Excellent relationship building skills.
• Experience with Microsoft Office and basic computer skills.
• Preferred to have experience working with adults with disabilities.
• Experience in a team environment.
• Preferred conflict management skills.
• Preferred call center experience of 1 year.

Education

• Associate or bachelor’s degree preferred (Social Work, Psychology, Business, or Related Field)
• High School Diploma or GED required.

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